We know that you trust AksharJewellers. This is the reason we have set high standards for our secured transactions and adherence to the customer information privacy. Please note that our privacy policy will be subject to changes at any point in time without any prior notice.

WE REQUEST YOU TO REFER THE BELOW TERMS OF OUR PRIVACY POLICY

PERSONAL INFORMATION THAT ARE COLLECTED

We usually collect personal information like name, email id, contact number and such other details during the process of setting up an account with www.aksharjewellers.com. When browsing a few sections of site without you being a registered member, you will not be able to place an order. We use your contact details so that we can intimate you about the timely offer, which are based on the previous orders and also depends on your interest.

USE OF INFORMATION

We make use of the personal details for providing you with service requests. For various purposes like troubleshooting problems, collection of fees, for surveys and for providing information on various offers, we need your personal information. We also collect and analyze the demographic and profile data about user’s activity in our website. We make sure to identify and use the IP address for diagnosing problems in our website.

SECURITY PRECAUTIONS

Our site is featured with strict security measures and due to this, we help in protecting the loss, alteration and misuse of information under our control. If in case you want to change your access of personal account information, we make sure to provide with secure server. Once the information is with us, we make sure to adhere to the stringent security guidelines and protect the same against unauthorized access.

CHOICE/OPT-OUT

Aksharjewellers.com provides to all the users with a chance of opting out of promotional and marketing related services from us on behalf of our partners, after you set up an account.

• This sales return policy is applicable on the jewellery,
• Sales return can be done by returning the product to the registered address of www.aksharjewellers.com or by visiting & returning the product at our manufacturing unit junagadh.
• The Sales Return policy is based on giving the fair value of jewellery. Below table can explain the details of buyback

The Sales Return policy is subject to the approval of our Sales Team.

In case of any discrepancy we have the right cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information of the customer for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.

Once you place the order, it can be cancelled from your end before the product is dispatched. On receiving the cancellation request for ready for shipping product, we make sure to refund the amount through the same mode of payment within 10 working days.

We don’t accept cancellation for Smart Buy (make to order) or customisedjewellery products. In case customer wants the money back or wants to exchange it with other product(s), making charges and stone charges of the ordered product will be deducted from the payment and balance will be refunded back to customer account within 10 working days or will be adjusted against the exchanged product(s).